Héroux-Devtek’s Product Support provides customers with a dedicated team of experts committed to delivering best-in-class support for its wide range of products. Customers can count on Héroux-Devtek for spare parts availability, world wide repair services, publications, product support, and issue resolution.

The Product Support Organization aims at providing OEMs and fleet operators with first-class In-Service Support with a proactive approach to issues.

Collaborative Support Portal

AIRCRAFT ON GROUND (AOG) SUPPORT CENTER

Our global AOG help desk provides the assistance you need 365 days a year, 7 days a week and 24 hours a day.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

Contact Us

TECHNICAL SUPPORT CENTER

Héroux-Devtek’s Technical Support team provides on demand services in the areas of technical issues resolution, training, product issue, engineering and document services.

Our Technical Support team consists of trained professionals available to provide help desk assistance, field services, publication, product performance/reliability, retrofit management or training on Héroux-Devtek’s product range.

For assistance, please contact us:

Contact Us

SPARE PARTS SUPPORT CENTER

You need parts or Ground Support Equipment (GSE), we have it. Héroux-Devtek provides factory new OEM replacement parts and spare units.

For assistance, please contact us:

Contact Us

MAINTENANCE REPAIR AND OVERHAUL (MRO) NETWORK

At Héroux-Devtek, we are committed to maintaining the value of your landing system throughout its in-service life. We combine landing design experience, OEM parts and decades of MRO expertise to create customized solutions tailored to meet the cost, turn-time and expected quality needed in today’s competitive environment.

Héroux-Devtek offers cost-effective OEM repair solutions certified by airworthiness authorities FAR, EASA and CAAC part 145. Our MRO service centers, located in North America and Europe provide services that best fit your needs and ensure the integrity of your landing system equipment.

For assistance, please contact us:

Contact Us

First-class design

Héroux-Devtek is a leading provider of landing gear systems and components to a diverse array of aircraft manufacturers. Over the years, the Corporation has developed landing gear systems that are recognized for their excellence and innovation. Numerous design improvements to existing landing gear systems developed by Héroux-Devtek have become industry standards on different programs. Such improvements not only ensure superior reliability and maintainability, but also increase the lifecycle of the landing gear.

Manufactured to Specifications

Innovative achievements in manufacturing engineering and advanced manufacturing technologies have long characterized Héroux-Devtek’s ability to manufacture complete landing gear systems and components to specifications. The Corporation’s production capacity with regard to landing gear has made Héroux-Devtek a premiere partner for a wide range of commercial and military aircraft and other landing gear manufacturers.

Repair and Overhaul

Héroux-Devtek has built a strong reputation for its ability to support and service landing gear systems and components for a wide range of military and civil aircraft, including several out-of-production aircraft. Service offerings include complete maintenance, repair and overhaul, spares provisioning and supply, warranty administration and support, technical publications, as well as on-site technical support and training.

Quality Assurance and Certification

Héroux-Devtek has put in place a quality assurance process that ensures that all standards of industrial excellence are met and surpassed. The efficacy of the Corporation’s quality assurance process is recognized by all major OEMs. Héroux-Devtek’s certifications include: Government/Standards Approval, AS 9100, ISO 9001, MIL-Q-9858A, MIL-I-45208, MIL-STD-45662, DOT 561, DOT 563, DOT 573, JAR 145, EASA 145, NADCAP, FAA approved maintenance facility Canada/USA bilateral agreement, Northrop Grumman Platinum Source, and Vought Preferred Performer Program.

AOG/Product Support

Héroux-Devtek’s Product Support provides customers with a dedicated team of experts committed to delivering best-in-class support for its wide range of products. Customers can count on Héroux-Devtek for spare parts availability, world wide repair services, publications, product support, and issue resolution. The Product Support Organization aims at providing OEMs and fleet operators with first-class In-Service Support with a proactive approach to issues.

A World of Possibilities

Héroux-Devtek is the third-largest manufacturer of landing gear in the world. Our operations employ approximately 1,960 people in North America and Europe, all of whom are proud to work in a highly technological environment that is both stimulating and people-oriented.

Working at Héroux-Devtek

At Héroux-Devtek, we provide employees with an environment that favors their professional development. We emphasize internal development and continuous training because we realize the importance of developing skills for employees to succeed in achieving their career goals.

Discover our Entrepreneurial Culture

Our culture is defined by four fundamental values, which we call the 4Rs: RESPECT, RESPONSIBILITY, RECOGNITION and RESILIENCE. We are convinced that our entrepreneurial culture creates a workplace that is both enjoyable and stimulating for our employees, and supports the growth of our activities in a highly competitive market.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS OF USE. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, DISCONTINUE ALL USE OF THIS SITE IMMEDIATELY.

Please carefully read the following terms of use (“Terms of Use”) before using this web site (the “Site”) owned by Héroux-Devtek.

In these Terms of Use, the expression “Site” refers to either Héroux-Devtek’s Web site or to any other web site owned by Héroux-Devtek, “the Corporation”, and from which you may have been redirected.

1. General Remark.

This Site is for personal and non-commercial use. The entire content included in this Site, including but not limited to text, information, designs, photographs, graphics, images, illustrations, interfaces, codes, audio clips, sounds video clips, software and links to external web sites (the "Content"), is provided for informational purposes only.

2. Disclaimers and Limitation of Liability.

The Corporation intends for the Content on this Site to be accurate and reliable, however, this Site and the Content are provided to you "as is" and "as available" and without warranty or condition of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, the Corporation disclaims all warranties, express or implied, including, but not limited to, implied warranties or conditions of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. The Corporation does not represent or warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected or that this Site or that the server which makes the Site available are free of viruses or other harmful components.

In no event shall the Corporation be liable for any damages whatsoever, including special, indirect, incidental or consequential damages, arising out of or in connection with the use or performance of this site or any other site you may access while using this site or your use of the Content, even if advised of the possibility of such damages.

3. Indemnity.

You acknowledge and expressly agree that use of this Site is at your sole and own risk. You agree to defend, indemnify and hold the Corporation and its affiliates as well as their respective directors, officers, trustees and employees harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of these Terms of Use by you or users of your account, or in any way arising out of the use of this Site, including without limitation, the placement or transmission of any information or other materials on this Site by you or users of your account.

4. Prohibited Use of this Site.

You shall not use this Site in any way that would interfere with its operation nor submit any content to this Site which libels, defames, invades privacy, is obscene, pornographic, abusive or threatening, infringes intellectual property laws or violates any other laws. You shall not post, upload, publish, transmit or otherwise distribute on this Site any information or other materials that:

could constitute a criminal offence, including without limitation, any crimes relating to pornography, threats, intimidation, hate, assault, or fraud;
could defame, abuse, harass, threaten or otherwise interfere with or harm the contractual, personality, confidentiality, privacy or publicity, moral or statutory or any other rights of any person;
could infringe the intellectual property rights including without limitation any copyright, trade-mark, or patent, of any person;
could be considered as a use of this Site that is contrary to law or electronic etiquette, or which would adversely impact the use of this Site or the Internet by other users, including the posting or transmitting of information or software containing viruses or other disruptive components;
contains any distasteful or offensive material including, but not limited to, material intended for an adult audience;
contains: (i) commercial content, including without limitation, advertising, solicitation, offer to sell any goods or services, or (ii) advertising, solicitation, offer to join any organization whatsoever, or (iii) surveys, contests, or chain letters; or
encourages, conspires, entices or promotes the occurrence of any of the prohibited conduct stipulated herein.

The Corporation reserves the right to remove any information that you post, upload, publish, transmit or distribute or otherwise use on this Site at any time, at its sole discretion and without prior notice.

5. License.

By posting, uploading or submitting any information, material or content to this Site, you automatically grant (or automatically warrant that the owner of the rights to such material or content has expressly granted) the Corporation a perpetual, royalty-free, irrevocable, non-exclusive right and license throughout the world to use, reproduce, modify, adapt, create derivative works from, publish, translate, license, transmit, distribute and otherwise exploit any or all portions of such information, material or content in any manner and media and by means of any technology now known or hereafter developed. In addition, you hereby irrevocably waive all moral rights in any such information, material or content posted, uploaded or submitted by you.

6. Web Scraping/Harvesting.

You may only use or reproduce the Content for your own personal and non-commercial use. The framing, scraping, data-mining, extraction or collection of the Content of this Site in any form and by any means whatsoever is strictly prohibited. Furthermore, you may not mirror any material contained on this Site.

7. Hyperlinking to this Site.

You may create a link (the “Hyperlink”) to this Site provided that:

you do not replicate any of the Content of this Site;
you do not create a frame or any other bordered environment around this Site or its Content;
the Hyperlink shall not imply any endorsement of any product or services;
the website linking to this Site does not contain distasteful or offensive material including, but not limited to, material intended for an adult audience and pornographic material; and
the website linking to this Site does not contain any information, content or material that would interfere with the operation this Site nor which libels, defames, invades privacy, is obscene, pornographic, abusive or threatening, infringes intellectual property laws or violates any other laws.

The Corporation may withdraw your right to link to this Site at any time in its sole discretion.

8. External Links on this Site.

Links available on this Site may allow you to link to websites not maintained or controlled by the Corporation. The Corporation provides these links for your convenience only and makes no endorsements, warranties or representations of any kind whatsoever regarding those other web sites and assumes no responsibility for content on third party websites. Please be aware that you link to these third party websites at your own risk.

9. Copyright.

All Content published on or otherwise accessible through this Site is protected by copyright. The Content, and the copyright in the Content, are owned or controlled by the Corporation or the Corporation’s content suppliers. You may only use or reproduce the Content for your own personal and non-commercial use. The Content may not be otherwise used, reproduced, broadcast, published or retransmitted without the prior written permission of the copyright holder. You must abide by all copyright notices, information and restrictions contained in any Content on or accessed through this Site and maintain such notices in the Content.

10. Trade-marks.

All products, services and company names mentioned in the Site may be trade-marks of either the Corporation or its related companies or of their respective owners. You shall not use any trade-mark displayed on the Site without the express written permission of the Corporation or the relevant owner of the trade-mark.

11. Changes.

The Corporation reserves the right to change or remove any Content from this Site, in whole or in part, at its sole discretion, at any time, without notice. The Company reserves the exclusive right to modify these Terms of Use at any time. Non-material changes and clarifications will take effect immediately. Any material changes will take effect 30 days after their posting. To know the posting date of any change appearing at the top of this page, please refer to the last update date. Any continued use of this Site will be deemed conclusive of your acceptance of the modified Terms of Use.

12. Privacy Policy.

The Corporation’s Privacy Policy is a binding and integral part of these Terms of Use.

13. Miscellaneous.

The Terms of Use of this Site and all other documents referenced herein constitute the entire agreement between the Corporation and you with respect to your use of this Site. The Corporation’s failure to insist upon or enforce strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. If any of these Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. These Terms of Use shall be governed by and construed in accordance with the laws of Quebec, Canada. The parties hereby agree and attorn to the exclusive jurisdiction of the Courts of Quebec, Canada.

Héroux-Devtek Personal Information Privacy Policy

Our commitment to personal information protection

Héroux-Devtek Inc. and other companies of the Héroux-Devtek group (collectively, “Héroux-Devtek” or “we”) are responsible for protecting the personal information they hold, whether it is retained by them or entrusted to a third party, and regardless of the format of the documents (written, graphical, audio, visual, computerized or other). As such, Héroux-Devtek will take appropriate security measures to protect this information in a manner commensurate with its level of sensitivity and will adopt this Privacy and Personal Information Protection Policy (the “Policy”).

Scope of application

The Policy applies to all personal information concerning individuals (“you”), including users and visitors of the Website, as well as Héroux-Devtek’s clients, partners, agents and employees.

Consent

BY VISITING, USING OR OTHERWISE CONTACTING US THROUGH HÉROUX-DEVTEK’S WEBSITE, YOU AGREE TO BE BOUND BY THIS POLICY AND CONSENT TO THE COLLECTION, USE, RETENTION, DISCLOSURE AND DESTRUCTION OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS AND CONDITIONS DESCRIBED HEREIN OR BEFORE OR AT THE TIME OF ITS COLLECTION, USE OR DISCLOSURE, AS APPLICABLE.

YOU UNDERSTAND THAT CERTAIN FEATURES OF OUR WEBSITE WILL NO LONGER BE ACCESSIBLE OR WILL BE LIMITED IF YOU REFUSE OR WITHDRAW YOUR CONSENT TO BE BOUND BY THE POLICY.

If you do not want your personal information collected, used or disclosed in this way, you can:

Choose not to provide them to us;
Exercise the refusal option set out below or proposed at the time of collection;
Refuse the proposed consent procedure at the time of collection.

Only personal information that is necessary to achieve a specific and defined objective related to our mission can be collected, even if the individual consents to other objectives. Consent is expressly given for specific purposes with regard to sensitive information.

Purpose of the policy

Personal information is information about you that can directly or indirectly identify you. Examples of such information include your name, address, email address and telephone number. The purpose of this Policy is to protect any personal information obtained by Héroux-Devtek and its representatives in the course of their work or by third parties.

Personal information collection

We do not automatically collect personal information from Website visitors other than through cookies. The information collected may be of a different nature, be it information about employees, agents, partners or Website users and visitors. This information may be used for tax or financial purposes, to identify an individual, and so on.

We only collect personal information online if you voluntarily provide it to us, usually by contacting us by email. This information includes, but is not limited to:

First and last names
Date of birth
Mailing address
Telephone number: home, mobile and office
Email address, IP addresses
Employee banking information
Social Insurance Number, as required
IP address used to connect your computer to the Internet
User name
Email address
Information about your system and connections
Full URL path to, via and from our Website, including date and time of connection and your number of cookies.

You are not required to provide personal information to view the content of our Website. In addition, information you share in public areas of the Website may be viewed and used by other users. We encourage you to exercise good judgment when doing so.

Communication to third parties

Any disclosure of personal information to a third party generally requires the consent of the individuals involved.

At its discretion, Héroux-Devtek may disclose personal information it collects to third parties when necessary for the performance of warrants or contracts, or under the terms and conditions set out by law. Any disclosure of personal information without the consent of the individuals involved must be specifically approved by Héroux-Devtek’s Privacy Officer. Héroux-Devtek can share your personal information with the following parties:

Business partners and third parties to provide services to you (including software developers and providers of data processing, document management and administrative services);
A financial institution, confidentially and only in the context of assigning a right to receive or make a payment;
One or more third parties, when the person concerned consents to this disclosure, or if authorized by law or necessary for its application (e.g., insurance provider, legal counsel).

When personal information is disclosed under a mandate or a service or business contract, Héroux-Devtek ensures that the following conditions are met:

The mandate or contract is written;
The mandate or contract includes a confidentiality clause that indicates the measures to be taken to protect the confidentiality of personal information, to ensure that they are used only in the performance of the mandate or contract, and not retained after their expiration;
Supplier employees who will have access to any personal information from Héroux-Devtek must have signed a confidentiality agreement with that supplier;
The supplier undertakes to notify Héroux-Devtek of any breach or attempted breach of its confidentiality obligations and to allow Héroux-Devtek to perform any audit related to this confidentiality.

Collection purposes

We only collect personal information that is necessary for a specific purpose prior to collection.

With respect to information collected on job applicants and employees, information is collected to:

Offer the job and manage the person in the course of their employment;
Conduct a criminal record check in accordance with applicable laws;
Process payroll and related statutory reporting (T4-R1, pension plan, group benefits, RRSP).

With respect to information collected about Website visitors, information is collected to:

Better meet their needs;
Ensure compliance with applicable industrial security regulations;
Facilitate navigation on the Website.

Vendor information is collected to:

Pay invoices;
Fulfill other contractual obligations;
Conduct audits (in some cases).

Cookies

The Website may use cookies to learn about users’ viewing habits. A cookie is a small data file that some websites put on your computer’s hard drive when you view them. It can only contain the information you provide. It cannot read your hard drive data or cookie files created by other sites. Héroux-Devtek does not link this information to individual user data, nor does it disclose or sell it to third parties. We only use cookies to personalize the experience of those who visit the Website.

If you prefer not to receive cookies from the Website, you can set your browser settings so that you are notified before accepting cookies and you may refuse them. You can also configure your browser to refuse all cookies. However, this may restrict your access to some sections of the Website.

We may use software that receives and records the Internet protocol (IP) address of the computer that contacted Héroux-Devtek’s Website. We do not intend to link these addresses to the identity of individuals accessing the Website.

If you have submitted your personal information to us and wish to withdraw your consent to its retention, use or disclosure, please send an email to our Privacy Officer using the contact information listed in section 16 below. You may withdraw your consent at any time upon reasonable notice and subject to any legal or contractual restrictions that may apply. If you withdraw your consent, we may no longer be able to provide you with certain products or services.

Personal information protection governance safeguards, policies and practices

Information security is a priority for Héroux-Devtek. Consequently, we have adopted policies and practices that govern how we manage personal information. These include the following:

The framework for their use, disclosure, retention and destruction;
The roles and responsibilities of our employees throughout the life cycle of this information;
Policies to manage privacy incidents;
A retention schedule for this information;
A process for handling complaints about their protection.

We also use physical, organizational and technological safeguards to protect your personal information from theft and loss, as well as unauthorized access, use, disclosure and destruction.

These physical and material security measures include:

Controlled-access desks and locked cabinets;
Classification of this information to facilitate its retrieval;
Access to your personal information limited to a select group of individuals;
Written contractual obligations with third parties who need access to your personal information, requiring them to protect, through security measures, its confidentiality and security and to use it only for the purposes of the contract, mandate or service they carry out.

Computer security measures include:

The use of passwords;
Restricted access to our data processing and storage rooms;
A regular review of our safety practices;
Regular updates to our technology.

These security measures are also subject to internal training and awareness initiatives.

Personal information retention

Personal or sensitive information is securely destroyed when the purpose for which it was collected is fulfilled or anonymized for serious and legitimate purposes.

Accuracy of the information we hold

Héroux-Devtek ensures that the personal or sensitive information it collects and holds is kept up to date, accurate and complete. This includes recording the dates on which the information was last corrected, modified, completed or deleted.

Access and rectification rights

Any person concerned by personal information may have access to it free of charge, within the limits provided by law. They may request a copy for a reasonable fee, of which they are previously informed.

They may also request the correction of personal information that is inaccurate, incomplete, ambiguous or not authorized by law.

In order to exercise these access and rectification rights, the person concerned must submit their request in writing and justify their identity as a person concerned. The request should be addressed to the Privacy Officer and sent by email or mail using the contact information in section 16 of this Policy.

Withdrawal of consent

You may change or withdraw your consent to the collection, use and disclosure of your personal information at any time by submitting a written notice to the Privacy Officer.

Policy amendment

Your use of the Website and any litigation arising from it are subject to this Policy and governed by our Terms of Use, including the clause pertaining to the choice of the applicable law. We reserve the right to amend the Policy and update it in a diligent and timely manner. We encourage you to refer to our Policy regularly to see what changes we may have made. If any change affects prior consent, we will send out a notice to all the persons concerned.

Privacy impact assessment (PIA)

Héroux-Devtek conducts a PIA of the persons concerned, in particular before undertaking any acquisition, development and redesign project related to its computer system that impacts personal information, and before disclosing personal information to an individual or organization outside the province.

Privacy and complaint management officer contact information

If you have any concerns about this Policy, the security of your personal information or our compliance with applicable privacy legislation, please provide us with a brief written explanation of these concerns.

Any individual from whom personal information is collected, used, disclosed or retained by Héroux-Devtek may file a complaint with the Privacy Officer in the event of a breach of any obligation under the Policy. The complaint must indicate the nature of the alleged facts, the name of the person(s) involved, the date on which the incident occurred, and expectations of the outcome of the complaint.

The Privacy Officer acknowledges receipt of any complaint and processes it within 30 days. While they diligently provide a written response to the person who submitted the complaint, they are not required to disclose the outcome of the investigation. They respond diligently to all other requests.

Privacy Officer,
Jean-Philippe Sanche, Vice-President, Legal Affairs,
Héroux-Devtek
1111 Saint-Charles West
West Tower, Suite 658
Longueuil, Quebec J4K 5G4
Tel.: 450-679-5450
jpsanche@herouxdevtek.com

Héroux-Devtek reviews all privacy complaints and takes appropriate action to resolve them.

Policy amendment and notification to that effect

Héroux-Devtek reserves the right to amend its Policy at any time. In this case, it will notify all those concerned.

Effective date

The Policy took effect on September 22, 2023.

Thank you for your registration !

Send us a message if you have any questions or if you need more information about our company or products.

For all inquiries related to human resources, please visit the career section.

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Héroux-Devtek Inc.

Héroux-Devtek is a key global supplier of landing gear solutions for the Aerospace market. The Corporation specializes in the design, development, manufacture, and repair and overhaul of landing gear, actuation systems and components through its leading-edge facilities in North America and Europe.

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​AOG/PRODUCT SUPPORT