Héroux-Devtek’s Product Support provides customers with a dedicated team of experts committed to delivering best-in-class support for its wide range of products. Customers can count on Héroux-Devtek for spare parts availability, world wide repair services, publications, product support, and issue resolution.

The Product Support Organization aims at providing OEMs and fleet operators with first-class In-Service Support with a proactive approach to issues.

Collaborative Support Portal

AIRCRAFT ON GROUND (AOG) SUPPORT CENTER

Our global AOG help desk provides the assistance you need 365 days a year, 7 days a week and 24 hours a day.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

AOG@herouxdevtek.com

TECHNICAL SUPPORT CENTER

Héroux-Devtek’s Technical Support team provides on demand services in the areas of technical issues resolution, training, product issue, engineering and document services.

Our Technical Support team consists of trained professionals available to provide help desk assistance, field services, publication, product performance/reliability, retrofit management or training on Héroux-Devtek’s product range.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

technical_support@herouxdevtek.com

SPARE PARTS SUPPORT CENTER

You need parts or Ground Support Equipment (GSE), we have it. Héroux-Devtek provides factory new OEM replacement parts and spare units.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

spares@herouxdevtek.com

MAINTENANCE REPAIR AND OVERHAUL (MRO) NETWORK

At Héroux-Devtek, we are committed to maintaining the value of your landing system throughout its in-service life. We combine landing design experience, OEM parts and decades of MRO expertise to create customized solutions tailored to meet the cost, turn-time and expected quality needed in today’s competitive environment.

Héroux-Devtek offers cost-effective OEM repair solutions certified by airworthiness authorities FAR, EASA and CAAC part 14. Our MRO service centers, located in North America and Europe provide services that best fit your needs and ensure the integrity of your landing system equipment.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

technical_support@herouxdevtek.com